Booking FAQ's

You can amend or cancel your ferry booking in your My Bookings area. This will be subject to an charge based on your ticket type and also providing there are no other fees applicable from the ferry operator.

No. These days have passed so you will receive a booking reference number which is sent to you by email and also can be obtained in your 'Manage My Bookings' area. When you arrive at the port of departure you should present the booking reference number together with a passport hovever some ferry ports can identify you and your booking via your vehicles number plate registration.

Your check in time will be listed in your email confirmation and in your My Bookings area but generally all travellers should check in 60 minutes before departure if travelling with a vehicle. Passengers travelling with a pet must be checked in at least 60 minutes before departure.

You must enter the length and height of your vehicle if requested and these must be as accurate as possible. The dimensions of your vehicle can be found in your vehicle handbook or searched online. If you do not state the correct details then you are liable for any costs incurred by the ferry operator at the port.

To travel to Continental Europe, you'll need to bring a valid passport with you.


Children under 16 will need their own passport and must be accompanied by an adult. If that adult is not their parent or legal guardian, the child will also need a letter of authorisation from the relevant parties or authorities. Children aged 16 to 17 can travel on their own but need authorisation from a parent or legal guardian to leave the UK.

Your vehicle

If you're travelling in a vehicle you'll need;

  • Your driving licence
  • An internationl driving licence
  • Insurance documents and green card (if applicable).
  • You'll also need by French law a first aid kit, security triangle, breathalyzer kit and at least two fluorescent vests which have to be accessible without leaving the car.
If you don't have these items when you board don't worry, they are all available to buy onboard. If you have a hire car, remember to make sure your contract allows you to leave the UK.port.

You can no longer use a pet passport issued in Great Britain (England, Wales and Scotland) for travel to an EU country or Northern Ireland. You can still use a pet passport issued in an EU country or Northern Ireland.

When travelling to an EU country or Northern Ireland, your pet needs:

  • 1. a microchip
  • 2. a valid rabies vaccination
  • 3. an animal health certificate unless you have a pet passport issued in an EU country or Northern Ireland
  • 4. tapeworm treatment for dogs if you’re travelling directly to Finland, Ireland, Northern Ireland, Norway or Malta
  • These requirements also apply to assistance dogs.

    Check the rules of the country you’re travelling to for any additional restrictions or requirements before you travel.

    More information can be found at

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